Manually (even accidentally, or not understanding the difference between labels/folders, or deleting duplicate copies of e-mail) Settings->Accounts->Change Account Settings->Other Google account settings->Connected apps & sites->MANAGE APPS (access from a web-site, utility, etc that may be deleting messages, for example ) Settings->POP/IMAP (access from a client, phone, utility, notifier, etc that deletes downloaded messages) Settings->Forwarding (set to forward and delete) Settings-Filters (search term errors deleting more messages than intended) If messages are missing it’s probably for one of the following reasons: Fortunately, Gmail does not delete any messages from your account (other than Trash and Spam after about 30-days).
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